Effective Date: 18-10-2024

Terms of Service

Welcome to the website of Tropical Stay Management (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website [https://tropicalstaymanagement.com] (the “Site”) and the vacation rental management services we offer. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our Site.

Use of the Site

You agree to use the Site only for lawful purposes and in a manner consistent with all applicable local, state, and federal laws and regulations. You must not:

  • Use the Site in a way that could damage, disable, overburden, or impair the Site.

  • Interfere with any other party’s use and enjoyment of the Site.

  • Attempt to gain unauthorized access to the Site, other accounts, or networks connected to the Site.

Services Provided

Tropical Stay Management provides vacation rental management services in Puerto Rico, including marketing, booking, and guest management. The information provided on the Site is for general informational purposes only and does not constitute a binding offer to perform services. Any estimates or assessments presented on the Site (e.g., rental income estimates, market analyses) are subject to review and confirmation through a direct consultation with our team.

Booking and Management Contracts

All property management services are governed by separate management contracts between Tropical Stay Management and property owners. These contracts will outline specific terms, including pricing, services, timelines, and other relevant details. Any management agreement will supersede these Terms where applicable.

Fees and Payments

The fees for our management services are detailed in individual contracts with property owners. We may also collect payments on behalf of property owners from guests using third-party platforms (such as Airbnb, Vrbo, etc.). Fees and payments may be subject to processing through these third-party platforms, and by using these services, you agree to the platform’s own terms and conditions.

Intellectual Property Rights

The content, design, layout, graphics, and text on the Site are owned by or licensed to Tropical Stay Management and are protected by intellectual property laws. You are granted a limited, non-exclusive, revocable license to use the Site for your personal use. You may not reproduce, distribute, or otherwise use any of our content without prior written consent.

Disclaimers

  • No Warranty: The Site and its content are provided “as is” without any warranties of any kind, express or implied. While we strive to provide accurate and up-to-date information, we do not guarantee that the Site will be free of errors, viruses, or other harmful components.

  • Limitation of Liability: To the fullest extent permitted by law, Tropical Stay Management is not liable for any direct, indirect, incidental, special, consequential, or punitive damages that may arise from the use of our Site or services, including any financial losses or damage to property.

  • Third-Party Platforms: We use third-party platforms to manage bookings and guest interactions. We are not responsible for the terms, policies, or actions of these platforms, nor for any issues that may arise from their use. We encourage users to review the terms of these platforms separately.

International Use

Our services are available to property owners and guests around the world. If you are accessing our Site or using our services from outside of Puerto Rico, you are responsible for compliance with your local laws. We make no representation that our Site or services are appropriate or available for use in locations outside of Puerto Rico.

SMS Messaging Terms

By providing your phone number and opting in to receive SMS communications from Tropical Stay Management, you agree to our SMS Messaging Terms. These messages may include information about our services, bookings, or promotional offers.

  • Opt-Out: You can cancel the SMS service at any time by texting "STOP" to the short code provided.

  • Message Rates: Standard message and data rates may apply. Please consult your wireless provider for details.

Privacy and Data Security

Your privacy is important to us. We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data. Although we implement reasonable security measures, we cannot guarantee complete security for data transmitted over the internet.

User-Generated Content

Users may be able to post or upload content (e.g., reviews, comments) on the Site. You grant Tropical Stay Management a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display any such content. We reserve the right to remove any content that we deem inappropriate, harmful, or in violation of these Terms.

External Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Tropical Stay Management. We are not responsible for the content, policies, or practices of these third-party websites. You acknowledge that use of any third-party websites is at your own risk.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Puerto Rico, without regard to conflict of law provisions. Any disputes arising from these Terms or the use of the Site shall be resolved in the courts of Puerto Rico.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following the posting of any changes constitutes your acceptance of the new Terms. We recommend that you review these Terms periodically to stay informed of any updates.

Contact Information

For any questions about this Privacy Policy, please contact us:

Tropical Stay Management

14 C. Cervantes, San Juan, 00907, Puerto Rico

Phone: +1 858-395-6642

Email: [email protected]