Effective Date: 18-10-2024

SMS Messaging Terms

By providing your phone number and opting in to receive SMS communications from Tropical Stay Management (“we,” “us,” or “our”), you agree to the following terms and conditions. These SMS Messaging Terms apply to the messages we send to you regarding our vacation rental management services in Puerto Rico.

Consent to Receive SMS Messages

By providing your phone number through our website or other forms of communication, you consent to receive SMS messages from Tropical Stay Management. These messages may include, but are not limited to:

  • Information related to your property or guest management.

  • Updates on available services or promotions.

  • Booking confirmations or cancellations.

  • Time-sensitive reminders or alerts.

You may receive several messages per week, depending on your engagement with our services.

Opt-Out of SMS Messages

You can cancel the SMS service at any time. To opt-out:

  • Text "STOP" to the short code or phone number from which you received the SMS message.

  • Confirmation: After sending "STOP," you will receive a confirmation message stating that you have successfully unsubscribed. No further messages will be sent unless you opt back in.

  • Resubscribe: If you wish to resume receiving SMS messages, you may opt back in by signing up through our website or by contacting us directly.

Help and Support

If you need assistance or are experiencing issues with our messaging program:

Message and Data Rates

Standard message and data rates may apply for any SMS messages sent to you by us or by you to us. These charges are determined by your mobile service provider. Tropical Stay Management is not responsible for any additional fees charged by your carrier.

Frequency of Messages

The number of SMS messages you receive will depend on the nature of your interaction with us. For example, if you are a property owner working with us, you may receive updates and alerts related to your property bookings and guest interactions.

Carrier Responsibility

While Tropical Stay Management will take all reasonable steps to ensure that SMS messages are delivered promptly, we cannot guarantee message delivery. Delivery is subject to effective transmission by your mobile service provider, and outages or disruptions may delay or prevent receipt of messages.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Privacy and Data Security

Your phone number and any personal information provided in relation to SMS messaging will be handled according to our Privacy Policy. We will not share your phone number or SMS-related information with third parties, except as necessary to provide the messaging service or comply with legal obligations.

Changes to These SMS Terms

We reserve the right to modify or update these SMS Messaging Terms at any time without prior notice. Any changes will be posted on this page, and your continued receipt of SMS messages after the changes are posted constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

Contact Information

If you have any questions about this Disclaimer or your dealings with our website, please contact us at:

Tropical Stay Management

14 C. Cervantes, San Juan, 00907, Puerto Rico

Phone: +1 858-395-6642

Email: [email protected]